Had issues with air conditioning that couldn't cool the room effectively, leaving it quite uncomfortable. Basic amenities like robes and slippers weren’t provided without extra requests, and breakfast included an additional cost for room service which felt unnecessary on top of the high room rate. The cleanliness of my bathroom left something to be desired and the lack of a proper view from my room was a letdown.

Stunning views of River Tyne

I enjoyed my stay with spacious rooms boasting beautiful river views, and the delightful breakfast options were a highlight—especially the scrambled eggs! Would definitely come back!

The check-in was smooth, and I really liked the comfy beds and the great breakfast options, especially those tasty sausages! The indoor pool and sauna were perfect for unwinding after a long day. Just a heads up, the parking fee seemed a bit high, but it didn’t spoil my experience! 😊

great stay but room could use more amenities

The staff were incredibly attentive and went out of their way to help us. Clare's assistance with my luggage and Ben's friendly service made our stay more enjoyable.

Some additional amenities in the room would enhance the overall experience.

The pool and jacuzzi were great for unwinding. Plus, enjoyed the stunning view from my room overlooking the bridges. Had a lovely experience at the executive lounge with complimentary snacks, which was a nice touch! the location was perfect for walking to nearby attractions and enjoying the riverside.

Felt truly looked after, no complaints.

Staff members exhibit genuine warmth and helpfulness. The room was spacious, clean, and comfortable, providing a relaxing environment. the breakfast service struggled to manage the crowd, leading to cold food and long wait times. the location is challenging with its steep hill, especially after an evening out.

Had a great time with friends! The views were amazing, especially from our room. Breakfast was a highlight, and we enjoyed some great meals nearby. The gym and pool were clean and perfect for a relaxing visit. I'd stay here again for sure!

It was a bit frustrating that there was no plug socket by the bed for charging our phones. Made it inconvenient to set alarms in the morning.

Loved the stunning views but the air con didn't cool the warm room.

Amazing views from the room over the River Tyne.

Check-in process was a bit slow with only one desk open.

the hilton had a fantastic location, just a quick walk into the city. our room offered a lovely view and was equipped with everything we needed. the breakfast selection was impressive, with plenty of options for everyone. we also enjoyed the outdoor seating area and the attractive lobby.

would recommend

We had a lovely stay in a cozy double room with a great view of the river. The indoor pool and jacuzzi were perfect for relaxing after a day out. One small hiccup was that the breakfast options felt a bit limited compared to what we've seen elsewhere, but all in all, we really enjoyed our time here! 😊

The staff really made my children's stay special with engaging activities by the pool. We loved enjoying family meals from the fantastic Kids Menu, and everyone appreciated the delicious breakfast options that catered to all tastes.

In my wife’s opinion, more family-friendly changing facilities would improve our stay.

Really loved how the kids enjoyed meals from the Kids Menu, and we all had a great time at breakfast—lots of options! The location was perfect, offering lovely views of the river. Our family was happy to relax together during our stay.

In my kids' opinion, it would be great if there were more activities for children to enjoy at the hotel, maybe a little play area would help keep them entertained.

This place suits me perfectly with great amenities like free wi-fi, relaxing fitness center, and 24-hour reception. I still remember how the staff helped me with my heavy baggage during my first stay. Highly recommend for a comfortable stay! Coming back for a new year!